Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Because our Distribution centers are located right here in the U.S. and are spread across the country, We are able to give customers an affordable delivery in the $5-$30 range depending on the items ordered. But rest assured your price + shipping will always be better than the competitor!

Which payment methods are accepted in the Online Shop?

Our online store is outfitted with the most advanced and modern payment gateways on the web. We accept all major credit and debit cards and you can even pay with your PayPal Business account.

How long will delivery take?

Thanks to our vast network of distribution centers placed in strategic locations around the country you can often expect orders to arrive within 1-3 days, but allow up to 10 days for larger orders.

How secure is shopping in the Online Shop? Is my data protected?

Your data is 100% safe on our website. We have the most advanced encryption softwares protecting your personal information and payment informations. Our site site has never been breached before and our cyber security team intends to keep it that way.

What exactly happens after ordering?

When you make an order on our online store it takes up to 24 hours for your payment to be processed and confirmed. Once that’s in, your order will be sent to our distribution department where they will arrange delivery of your supplies. Small orders will ship through retail shippers such as Fedex and UPS depending on your location while orders of larger equipment will be delivered to your business by Medline Delivery Trucks

Do I receive an invoice for my order?

As soon as you make an order you will receive an email to the address you provide at checkout containing your Invoice and information about your order.  

Message our Rapid response email team

If you can’t find the answer to your question on this page please don’t hesitate to send us an email at Our friendly customer service department is standing by responding to emails 24 hours a day, 7 days a week, and often respond within minutes. 

Custom Quotes

If you plan on ordering over $10,000 of supplies for your business you can give us a call and one our sales representatives will write you up a custom quote to make sure you get your equipment for the lowest price on the market! 

Phone: (844)-651-1924

Hours: 10am – 7pm EST

Please be advised: Our telephone representatives are available for business inquires and custom quotes only. All customer service inquiries will be redirected to our rapid response email team, Thanks!

ECE Medical is Owned and Operated by YLX Technologies located at 2526 comfort st, West Bloomfield MI, 48323.

**Returns are not processed at this Location, Please email our support team for instructions before mailing something to ECE Medical