Frequently Asked Questions
Please read our FAQ before sending us a message.
Because our Distribution centers are located right here in the U.S. and are spread across the country, We are able to give customers an affordable delivery in the $5-$30 range depending on the items ordered. But rest assured your price + shipping will always be better than the competitor!
Our online store is outfitted with the most advanced and modern payment gateways on the web. We accept all major credit and debit cards and you can even pay with your PayPal Business account.
Thanks to our vast network of distribution centers placed in strategic locations around the country you can often expect orders to arrive within 1-3 days, but allow up to 10 days for larger orders.
Your data is 100% safe on our website. We have the most advanced encryption softwares protecting your personal information and payment informations. Our site site has never been breached before and our cyber security team intends to keep it that way.
When you make an order on our online store it takes up to 24 hours for your payment to be processed and confirmed. Once that’s in, your order will be sent to our distribution department where they will arrange delivery of your supplies. Small orders will ship through retail shippers such as Fedex and UPS depending on your location while orders of larger equipment will be delivered to your business by Medline Delivery Trucks
As soon as you make an order you will receive an email to the address you provide at checkout containing your Invoice and information about your order.
Message our Rapid response email team
If you can’t find the answer to your question on this page please don’t hesitate to send us an email at Support@ECEMedical.com. Our friendly customer service department is standing by responding to emails 24 hours a day, 7 days a week, and often respond within minutes.
If you plan on ordering over $10,000 of supplies for your business you can give us a call and one our sales representatives will write you up a custom quote to make sure you get your equipment for the lowest price on the market!
Hours: 10am – 7pm EST
Please be advised: Our telephone representatives are available for business inquires and custom quotes only. All customer service inquiries will be redirected to our rapid response email team, Thanks!
ECE Medical is Owned and Operated by YLX Technologies located at 2526 comfort st, West Bloomfield MI, 48323.
**Returns are not processed at this Location, Please email our support team for instructions before mailing something to ECE Medical