Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Because our suppliers distribution centers are located right here in the U.S. and are spread across the country, We are able to give customers an affordable shipping price of $12.95 per order, no matter how large the order or how heavy the items.

Which payment methods are accepted in the Online Shop?

Our online store is outfitted with the most advanced and modern payment gateways on the web. We accept all major credit and debit cards and you can even pay with your PayPal Business account.

How long will delivery take?

Our suppliers operate a vast network of distribution centers placed in strategic locations around the country. With our shipping system designed by the post experienced logistics experts, you can often expect orders to arrive within 1-3 days, but we ask that you allow up to 10 days for larger orders and specialty items.

How secure is the Online Shop? Is my data protected?

Your data is 100% safe on our website. We have the most advanced encryption softwares protecting your personal data and payment informations. Our site site has never been breached before and our cyber security team works diligently to keep it that way.

What exactly happens after ordering?

When you make an order on our online store it takes up to 24 hours for your payment to be processed and confirmed. Once that’s done, your order will be sent to our shipping department where they will arrange delivery of your supplies. Small orders will ship through retail shipping agencies such as Fedex and UPS depending on your location while larger equipment will be delivered to your business by delivery trucks from our partner Medline Industries.

Do I receive an invoice for my order?

As soon as you make an order you will receive an email to the address you provide at checkout. The email will contain your Invoice and the respective shipping information for your order.  

Nobody answered the phone when I called!

Unfortunately our sales representatives are often busy helping clients and arranging deliveries of supplies. They may not always be at their desk to answer incoming phone calls. For this reason, we ask that if you wish to speak with someone at ECE Medical, you send us a message with your phone number included and a representative will reach out to you as soon as they are free. Thanks for your help!

MESSAGE US NOW!

Our friendly customer service department is standing by responding to messages 24/7 and can help with any issues you are experiencing or concerns you have.

Custom Quotes & Business Inquiries

Are you looking to partner with ECE Medical? Do you need a custom quote on supplies for a major project? Feel free to call our toll free number below and one of our business specialists will be glad to speak with you. If you don’t get an answer send us a message above with your phone number included and we will reach out to you as soon as possible. 

Phone: (844)-651-1924     Hours: 10am – 7pm EST (M-F)

Notice: Our phone representatives are available for business inquires and custom quotes only. All customer service inquiries will be redirected to our rapid response email team, Thanks!

ECE Medical is located at 2526 comfort st, West Bloomfield MI, 48323. *Returns are not processed at here, Please message our support team for instructions on returns.